1. Introduction
At MobiGron, we respect your privacy and are committed to protecting the information you share with us. We provide smart agriculture solutions that help farmers and businesses monitor and manage agricultural systems using connected devices and a mobile application. Our products include hydroponic automation, dryer automation, irrigation automation, soil monitoring and other agricultural monitoring and control solutions.
This Privacy Policy explains in simple terms what information we collect, why we collect it, how we use it, how we protect it and what choices you have regarding your information. This policy applies when you use our website, mobile application, connected agricultural devices, online dashboard or any other service provided by us.
We aim to handle your information responsibly and in accordance with the applicable privacy and data-protection laws of Sri Lanka.
2. Information We Collect
When you use our services, we may ask for information such as your name, telephone number, email address, company or farm name and other contact information. We may also collect information that you provide when you purchase our products, request installation, contact our support team or ask us to maintain your system.
When you create an account in our mobile application, we may collect information needed to create and manage your account. This can include your name, email address, telephone number, username and account settings. This information helps us identify your account and provide you with the services you have requested.
We may also collect information about the agricultural equipment connected to our system. For example, we may receive information about the temperature, humidity, soil moisture, pH, EC, water level, water flow, pump status, motor status, fan status, valve status and other measurements supported by your system.
The type of information collected depends on the products and sensors installed at your location. A hydroponic system may collect information about pH, EC, water temperature and nutrient-related conditions. An irrigation system may collect information about soil moisture, water level, pump and valve operation. A dryer system may collect temperature, humidity and fan or heater information. A soil monitoring system may collect soil moisture, temperature, pH, EC and other supported environmental information.
This agricultural information is mainly used to help you monitor and manage your agricultural operations.
3. Why We Collect Your Information
We collect information because it is necessary to provide and improve our services. For example, we use your account information to provide access to the mobile application and to communicate with you about your system.
We use information from your connected devices to show you the condition of your agricultural system through the application. This may allow you to see information such as temperature, humidity, soil moisture, pH, EC, water levels and equipment status.
We may also use this information to help operate your automated system. Depending on the product you have installed, the system may automatically control equipment such as pumps, motors, fans, valves or other connected devices according to the settings you have selected.
We may use information to send you notifications when something requires your attention. For example, the application may notify you when a temperature reaches a selected level, when soil moisture becomes low, when a device stops responding or when another condition that you have configured occurs.
We may also use information to provide customer support, identify problems, maintain our systems, improve our products and develop new features.
4. Why We Ask for Your Location
Our mobile application may ask you to allow access to your location. We ask for this permission mainly because we use your location to provide weather information for your area.
When location access is enabled, the application can determine the appropriate area for which weather information should be displayed. Depending on the weather information available to us, the application may show you the current temperature, weather condition, date, local time, wind speed, wind direction, humidity, rainfall and weather forecast.
This information can be useful when managing agricultural activities because weather conditions can affect irrigation, drying, crop management and other farming activities.
For example, if you are using our irrigation system, seeing the current temperature and weather conditions may help you understand the environmental conditions around your farm. If you are using our dryer system, weather information may help you understand the conditions outside the drying area. The information can also be displayed together with information from your agricultural sensors.
5. What Happens If You Do Not Allow Location Access
You can choose whether to allow the application to access your location. If you do not allow location access, some weather-related features may not work automatically.
For example, the application may not be able to automatically determine the location for which it should display temperature, weather, wind or forecast information.
Where our application supports it, you may be able to manually select or enter your farm, greenhouse, dryer or installation location instead.
Not allowing location access does not necessarily stop your agricultural equipment from working. For example, an irrigation system that has already been configured may continue to operate according to its settings, depending on how the particular system has been installed and configured.
6. How We Use Your Location
We use location information primarily to provide weather and environmental information relevant to your area. We may also use the location of an agricultural installation to help us provide installation, maintenance and technical support.
We do not need to continuously track where you are simply because you use our application. Our intention is to use location information only when it is needed for a service that you have requested or when it is necessary to support your agricultural system.
If a future feature requires continuous or background location access, we will explain the purpose of that feature and request the appropriate permission.
7. Weather Information
Weather information displayed in our application may come from third-party weather information providers. The information may include temperature, weather conditions, wind speed, wind direction, humidity, rainfall and forecasts.
Weather information is provided to help you understand the environmental conditions around your agricultural system. It is provided for information and general operational support and should not be treated as guaranteed or official weather information.
Weather information can sometimes be delayed, unavailable or inaccurate because weather conditions change and because the information may depend on external weather services, internet connectivity and available weather stations.
For important agricultural, safety or business decisions, you should use appropriate professional or official weather information where necessary.
8. Information From Your Agricultural Devices
Our connected devices may send information to our platform so that you can view your agricultural system through the mobile application or dashboard.
For example, a hydroponic system may send pH, EC, temperature, water level and pump information. An irrigation system may send soil moisture, water level, pump and valve information. A dryer system may send temperature, humidity and fan information. A soil monitoring system may send soil moisture, temperature, pH, EC and other supported measurements.
We use this information to provide the features of the system you purchased or subscribed to. It may also help us identify problems and provide technical support.
The accuracy of agricultural information depends on the sensors, installation, calibration, environmental conditions and condition of the equipment. Sensor information should therefore be considered monitoring information and should not automatically be treated as laboratory-certified measurements.
9. Information About Equipment You Control
When you use the application to control your agricultural equipment, we may keep a record of the actions made through the application.
For example, the system may record when a user starts or stops a pump, changes an irrigation schedule, turns a fan on or off or changes a system setting.
We keep this information to help provide the service, understand system activity, investigate problems and protect the security of your account.
10. Information About Your Mobile Device
When you use our mobile application, we may collect some basic information about your mobile device, such as the type of device you are using, the operating system, the application version and information about application errors.
This information helps us make the application work correctly, identify problems and improve the user experience.
We may also use information required to send notifications to your mobile device, such as notifications about your agricultural system or important service messages.
11. Information You Give Us When You Contact Us
When you contact us for support or other services, we may keep information about your communication with us. This may include your name, contact information, information about your device, photographs or videos you send to us, and details about the problem you are experiencing.
We use this information to understand your request, provide support and maintain a record of the service provided to you.
12. How We Use Your Information
We use the information we collect to provide the services you have requested. This includes operating your account, connecting your devices, displaying agricultural information, providing weather information, controlling equipment and sending notifications.
We may also use information to maintain and improve our products and services. For example, information about device performance may help us identify common problems and improve the reliability of our systems.
We may use information to protect our systems and customers from unauthorized access, misuse, fraud and other security problems.
We may also use information when we are required to do so by law or when it is necessary to protect our legal rights.
13. Who May Have Access to Your Information
We do not sell your personal information to other companies as a business of selling customer information.
We may share information with people or companies that help us provide our services. For example, we may use companies that provide cloud hosting, weather information, messaging, email, notifications, application services or technical infrastructure.
We may also allow our authorized employees or technicians to access information when they need it to install, maintain, repair or support your system.
Where we use another company to help provide our services, we expect that company to handle information responsibly and only for the purposes for which it has been provided.
We may also provide information to government authorities or other parties where we are legally required to do so.
14. Weather Service Providers
Because our application uses your location to provide weather information, some location information may need to be sent to a weather information provider.
For example, the application may send the relevant location or area to a weather service so that it can return the appropriate temperature, wind and weather information.
We aim to share only the information that is reasonably necessary to provide this feature.
15. Cloud Services
Our application and connected devices use online services to store and process information and to allow your devices and application to communicate with each other.
These services may store information such as your account details, device information, agricultural measurements and system history.
We use appropriate service providers and security measures to protect this information. Some service providers may operate their systems in countries outside Sri Lanka. Where this happens, we will handle personal information in accordance with applicable privacy and data-protection requirements.
16. How We Protect Your Information
We take reasonable steps to protect the information we hold from unauthorized access, misuse, loss, alteration or disclosure.
We use measures such as account protection, access controls, secure communication, system monitoring and other security measures appropriate to our services.
However, no online service can be guaranteed to be completely secure. Because our services use the internet and connected devices, there is always some risk associated with online systems.
We ask customers to protect their account passwords and not share them with unauthorized people.
17. Your Account Security
You are responsible for keeping your account information and password secure. If you believe that someone has accessed your account without permission, you should contact us as soon as possible.
If you operate the system for a business or organization, you should also make sure that employees or other users only have the access they need and that access is removed when someone no longer needs to use the system.
18. How Long We Keep Your Information
We keep information only for as long as it is reasonably necessary for the purpose for which it was collected, unless we are required or permitted by law to keep it for a longer period.
For example, we may keep customer information while you have an active account or service relationship with us. We may keep warranty, payment, service and support information for an appropriate period after the service has ended because we may need it for legal, accounting, warranty or business purposes.
Information from your agricultural devices may be kept for a period that allows you to view historical information and reports. The exact period may depend on the product or service you use.
When information is no longer needed, we may delete it or remove information that can identify you.
19. Your Agricultural Data
The information generated by your agricultural operations, such as soil moisture, pH, EC, temperature, humidity, irrigation information and equipment activity, is used to provide the services to you.
Unless otherwise agreed in writing, you continue to have your rights in information relating to your agricultural operations.
We may use information in a form that does not identify you or your business for purposes such as improving our products, understanding general system performance, research, product development and creating statistics.
20. Information Used for Product Improvement
We may study information about how our systems operate so that we can improve our products and services.
For example, we may look at general information about sensor performance, equipment failures, system usage or environmental conditions to identify ways to make our products more reliable.
Where information is used for broader analysis, we will seek to remove or reduce information that could unnecessarily identify individual customers.
21. Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights regarding your personal information.
These rights may include asking us what personal information we hold about you, asking us to correct information that is incorrect, asking us to delete information where applicable, asking us to limit certain uses of your information, objecting to certain processing and withdrawing consent where the processing is based on your consent.
Some rights may have legal exceptions or limitations. We will handle requests according to the applicable law.
22. How to Ask About Your Personal Information
If you want to ask about the personal information we hold about you, request a correction or make another privacy request, please contact us using the details below.
Email: Aggentech@gmail.com
When you make a request, we may ask for reasonable information to confirm your identity. This is necessary to prevent someone else from accessing or changing your information without permission.
23. Children's Information
Our products and services are designed mainly for farmers, agricultural businesses, organizations and other users who are able to use the services responsibly.
We do not intentionally collect children's personal information for purposes unrelated to our services.
If we become aware that we have collected information from a child in circumstances where appropriate permission is required, we will take reasonable steps to address the situation in accordance with applicable law.
24. Marketing Messages
We may contact you about your account, products, services, installation, maintenance, warranty, system alerts and important service information.
We may also send information about new products, services or promotions where permitted by law.
If you do not want to receive promotional messages, you may ask us to stop sending them or use the unsubscribe option where available.
We may still send important messages that are necessary to provide your service, such as security alerts, system notifications, service interruptions or account information.
25. Cookies and Website Information
Our website may use cookies and similar technologies to help the website work correctly and to understand how visitors use it.
Cookies may help us remember your preferences, keep you signed in, improve website performance and understand general website usage.
You can control cookies through your browser settings. Disabling some cookies may affect certain website features.
26. Third-Party Services and Links
Our application and website may use or link to services provided by other companies.
For example, our services may use weather providers, cloud services, mapping services, notification services, analytics services or other technology providers.
These companies may have their own privacy policies. We encourage you to review their privacy policies when you use their services.
We are not responsible for the privacy practices of companies that operate independently from us.
27. Automated Agricultural Controls
Our agricultural systems may automatically operate equipment according to settings selected by the customer.
For example, the system may turn on an irrigation pump when soil moisture reaches a selected level or operate a fan when a temperature reaches a selected value.
These automated functions are designed to help operate agricultural equipment. They do not replace the customer's responsibility to monitor the agricultural system and make appropriate farming decisions.
28. Agricultural and Weather Information Is Not a Guarantee
The information provided by our systems, including sensor measurements and weather information, is intended to assist with monitoring and managing agricultural activities.
We do not guarantee that agricultural or weather information will always be completely accurate or available.
Agricultural results can depend on many factors outside our control, including weather, crop type, soil condition, water quality, nutrients, pests, diseases, equipment condition and farming practices.
Customers should use appropriate professional or agricultural advice where necessary.
29. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
We may make changes when our services change, when new features are introduced, when privacy requirements change or when we improve the way we handle information.
When we update the policy, we will change the "Last Updated" date shown at the beginning of this document.
Where appropriate, we may also notify customers about important changes through the application, website or other communication methods.
30. Contact Us
If you have any questions about this Privacy Policy, how we use your information or how you can exercise your privacy rights, please contact us.
AgGen Technologies
Email: aggentech@gmail.com
When contacting us about privacy, please use the subject:
Privacy / Personal Information Request
31. Data Protection Authority
If you have concerns about how your personal information is handled, you may also have the right to contact the relevant data-protection authority under applicable Sri Lankan law.
The Data Protection Authority of Sri Lanka is responsible for the country's personal-data protection framework.
Official information is available from the Data Protection Authority of Sri Lanka.
32. Governing Law
This Privacy Policy is intended to be governed by the laws of the Democratic Socialist Republic of Sri Lanka and to operate consistently with applicable privacy, data-protection and consumer-protection requirements.
Nothing in this Privacy Policy is intended to remove or reduce any rights that cannot legally be excluded or limited.
33. Your Acknowledgement
By using our website, mobile application, connected agricultural devices or related services, you acknowledge that you have had an opportunity to read this Privacy Policy.
Where we are required to obtain your permission for a particular use of your information, we will ask for that permission through the application, website or another appropriate method.
Your decision to allow location access is separate from your general use of our services where the law or the application permits you to make that choice.